Quality Management Initiatives Indispensable for Revamp Service Delivery of Academic Staff in South East Universities Nigeria

Authors

  • Stanley U. Nnorom Educational Management and policy Nnamdi Azikiwe University, Awka, Nigeria
  • Amanze N. Ikwu

Keywords:

Quality management, Teachers, service delivery, Academic Staff, South East Nigeria

Abstract

Introduction: One of the educational problems in most developing nations is the management and administration of inadequate resources budgeted to educational sector. Aim: The study sought to examine quality management initiatives indispensible for revamp service delivery of academic staff in South East universities in Nigeria. Method: Desscriptive survey research design was adopted for the purpose of the study using a sample of 1045 respondents out of the total population size of 5225 academic staff of universities in South East, Nigeria. Primary data was collected through self-administered questionnaires and a response rate of 87% was obtained. The instruments were validated by the experts, and statistical mean and standard deviation was used in analyzing the research questions while t-test was espoused for the hypothesis. Results and Conclusion: The study concludes that Quality management stratagem and tools has been found to be necessary in enhancing the standard of academic staff service delivery in universities in South East, Nigeria.

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Published

2020-08-15