Quality Management Initiatives Indispensable for Revamp Service Delivery of Academic Staff in South East Universities Nigeria

  • Stanley U. Nnorom Educational Management and policy Nnamdi Azikiwe University, Awka, Nigeria
  • Amanze N. Ikwu

Abstract

Introduction: One of the educational problems in most developing nations is the management and administration of inadequate resources budgeted to educational sector. Aim: The study sought to examine quality management initiatives indispensible for revamp service delivery of academic staff in South East universities in Nigeria. Method: Desscriptive survey research design was adopted for the purpose of the study using a sample of 1045 respondents out of the total population size of 5225 academic staff of universities in South East, Nigeria. Primary data was collected through self-administered questionnaires and a response rate of 87% was obtained. The instruments were validated by the experts, and statistical mean and standard deviation was used in analyzing the research questions while t-test was espoused for the hypothesis. Results and Conclusion: The study concludes that Quality management stratagem and tools has been found to be necessary in enhancing the standard of academic staff service delivery in universities in South East, Nigeria.
Published
Aug 15, 2020
How to Cite
NNOROM, Stanley U.; IKWU, Amanze N.. Quality Management Initiatives Indispensable for Revamp Service Delivery of Academic Staff in South East Universities Nigeria. European Journal of Social Science Education and Research, [S.l.], v. 7, n. 2, p. 88-99, aug. 2020. ISSN 2312-8429. Available at: <http://journals.euser.org/index.php/ejser/article/view/4785>. Date accessed: 23 sep. 2020.