Analysis Effect of Service Quality, Educational Facilities, and Method of Learning, Student Satisfaction and Loyalty to Students - Studies in the University of Widyatama Bandung

  • Yenny Maya Dora Faculty of Business and Management, University of Widyatama Bandung Indonesia

Abstract

This study aimed to analyze the effect of service quality, education facilities, and teaching methods in conjunction with student satisfaction and loyalty Widyatama University students. The research was conducted by survey method, the data obtained by distributing questionnaires to students. The study population was a student Of the Faculty of Business and Management, University of Widyatama. Data were analyzed using Structural Equation Modeling (SEM) with AMOS. From these results it can be concluded that the loyalty of the students affected by the quality of the service through student satisfaction. Loyalty affected by the Educational Facilities through student satisfaction. And loyalty is also influenced by learning through student satisfaction.
Published
May 19, 2017
How to Cite
DORA, Yenny Maya. Analysis Effect of Service Quality, Educational Facilities, and Method of Learning, Student Satisfaction and Loyalty to Students - Studies in the University of Widyatama Bandung. European Journal of Social Science Education and Research, [S.l.], v. 4, n. 3, p. 16-27, may 2017. ISSN 2312-8429. Available at: <http://journals.euser.org/index.php/ejser/article/view/1943>. Date accessed: 22 sep. 2019. doi: http://dx.doi.org/10.26417/ejser.v10i1.p16-27.